Austal Australia recognises the need to maximise the operational availability and capability of every vessel we deliver. Our global support teams work closely with every customer to understand their individual ship and fleet operations so that effective, through-life product and service support can be provided to them.

Austal Australia offers an extensive portfolio of support services that ensure customer’s vessels are available for operation in accordance with their planned operational profile. Austal Australia’s support services take into account vessel usage requirements and can include guarantees to ensure operational targets are met.

Austal Australia’s commitment to meeting our customers operational objectives begins in the pre-delivery phase, where our professional team can assist with the development and preparation of vessel service and preventative maintenance schedules, recommendations for spare parts inventories, identifying local support requirements and/or authorised service agencies, crew familiarisation training and re-commissioning upon  arrival into the port of operation.

Once in operation, Austal Australia ensures any warranty claims are promptly serviced and scheduled servicing programs are implemented (where requested) cost effectively - to ensure customers’ capabilities are maintained at all times. This may include scheduled visits from Austal’s service engineers to help solve any operational problems that may arise.

Long-term support is delivered through ongoing assistance with vessel operating requirements, the supply of spare parts, consumables and equipment, systems maintenance and upgrades, vessel repairs and maintenance programs.

For major vessel programs, or where necessary (or preferred by the customer) Austal may establish dedicated local support centres, or enter into strategic partnerships with reputable local companies to develop and provide value adding through-life service and logistical support.

For more information, please view our Sustainment Brochure.